Terms & Conditions

Here at Dogs HQ we feel incredibly fortunate to be able to spend our days with other peoples gorgeous dogs, a huge responsibility that isn’t taken lightly, so therefore the SAFETY of all our dogs comes first.

In order to ensure the safety and happiness of all dogs at Dogs HQ it is a necessary requirement to undergo a temperament test prior to being allowed to participate in day care activities.

The test should take approximately 15 minutes, during this period we monitor the dogs body language, posturing and reactions during the first critical social interactions, then they are gradually integrated into one of our supervised play groups that best suits them.

Groups are decided based on factors such as size and temperament, this is done carefully and at a pace within each dogs comfort level, as we want to make their transition into the pack as smooth and enjoyable as possible.

Our terms and conditions are as follows....

1.My dog(s) must be in good general health and that I must provide proof of current C5 vaccinations (which includes the Kennel Cough component) in order for my dog(s) to attend Daycare at DogsHQ. C5 certification can be provided by your veterinarian. I must inform DogsHQ if my do has been infected with any communicable disease.

2.If my dog(s) requires any medication for any condition, I must supply the medications with specific written dosage instructions, in addition to this a Medicinal authorization form is to be signed by both parties at reception. In the event of illness, I authorize DogsHQ staff to take my dog(s) to our recommended vet (‘All Creatures Veterinary Hospital at 1229 Hoddle street, East Melbourne), if emergency treatment is required. I will pay in full any vet expenses upon collection of my dog(s) from DogsHQ.

3.I must inform DogsHQ of any known behaviour problems that my dog(s) may have, including, but not limited to, excessive barking, dominance, mounting etc. DogsHQ uses safe and harmless corrective methods such as verbal commands, water spray and timeout rooms when reprimanding a dogs behaviour.

4.All dogs at DogsHQ must be neutered or spayed (over the age of six months) well socialized and friendly to not only other dogs but also people. Any dog found to be aggressive will not be accommodated at Dogs HQ. Any behaviour deemed dangerous or inappropriate by Dogs HQ may result in my dog(s) from the facility.

5.All dogs must approach, enter and leave the facility on a lead at all times. All dogs at DogsHQ must wear at all times a collar only when attending daycare.

6.DogsHQ is a cage free environment and that dogs interact and play directly with one another off leash under supervision. Every dog reacts differently and animals, by nature can be unpredictable and therefore present a certain level of risk. I acknowledge and understand that there are certain risks involved in daycare, including but not limited to injuries to people, property and animal. DogsHQ staff will administer first aid if required to all minor injuries and notify me of said injury when I pick up my dog(s). I accept all reasonable risk of injury to my dog(s) that my occur in normal activities of a dog daycare environment. My dog(s) is cared for at DogsHQ without liability for loss or damage from disease, theft, fire, escape, injury or harm to persons, other dogs, or property.

7.In case of emergency or for the use of the Canine Cab service, I recognise the risks of injury that accompany said transport to and from the facility or any other necessary location.

8.I understand that DogsHQ operating hours are from 7.30am to 6.30pm. If I do not pick up my dog(s) by 6.30pm there will be a late fee charged for every 15 minutes or part thereof after 6.30pm.

9.I accept that DogsHQ fees are to be paid in advance or on arrival of a scheduled visit.

10.I accept that I must pre-book my dogs attendance at DogsHQ by 5.00pm the previous day. I understand that a “no show” or cancellation without 24 hours notice may incur a $15 charge.

11.I hereby release DogsHQ from any liability or claim for injury or loss associated with my dogs attendance and participation at DogsHQ.

12.I acknowledge that all photographic images or digital recordings taken of the facility, dogs, customers and staff, together with their prints and their copyrights therein are the property of DogsHQ. I authorise DogsHQ to reproduce/alter the images, in print or electronic format without compensation to me and I waive the right to approve the finished image.

13.I certify that I have read and understand this agreement. I accept all the terms and conditions of this agreement. I have completed the DogsHQ enrolment form to the best of my knowledge and will notify DogsHQ immediately of any changes to the information I have provided.

As long as your dog or puppy fits our criteria then you can enroll your pet in day care, simply download our Dogs HQ Daycare Enrolment Form, email it back to us, and we will organise a suitable date book your dog in for an assessment*.

*Behavioural Assessment is subject to a $20 charge per dog.